StreamLumo Terms of Service

01Who we are, and what this is#

StreamLumo is operated by Talluri AI Labs LLP, a limited liability partnership registered in Karnataka, India ("StreamLumo", "we", "us", "our"). You can reach us at legal@streamlumo.com.

These Terms are an agreement between you and us. They apply when you create a StreamLumo account or use any part of the Service, and they cover every StreamLumo surface: the website, the desktop application, the web studio, the mobile application, overlay packs, and any related service we provide (together, the "Service").

Some parts of the Service have additional terms that sit alongside these:

Where an additional document conflicts with these Terms on its specific subject, that document governs for that subject.

02Accepting these Terms#

You accept these Terms by ticking the acceptance box when you create an account, or by using the Service. If you are accepting on behalf of an organisation, you confirm you are authorised to bind it, and "you" means that organisation.

If you do not agree, do not use the Service.

03Eligibility and age#

You must be at least 13 years old to use the Service. If you are in the European Economic Area or the United Kingdom, you must be at least 16, or the minimum age of digital consent in your country if that is lower and your parent or guardian consents.

If you are under 18, you confirm your parent or guardian has reviewed and agreed to these Terms.

We do not knowingly collect personal information from anyone below these ages. If we learn that we have, we will delete the account and its data.

04Your account#

You are responsible for your account, for keeping your credentials secure, and for everything done through it. Tell us promptly at security@streamlumo.com if you believe your account has been compromised.

Provide accurate information when you register and keep it current. Do not share your account or your licence with anyone else, and do not create an account on behalf of someone else without their permission.

05What the Service does#

StreamLumo provides software and services for producing, recording and broadcasting live video, including a desktop production application, a browser-based studio for remote guests, a mobile application, overlay packs, and cloud services that store recordings and relay streams to third-party platforms.

Features differ by plan and by surface, and change over time. Nothing in these Terms is a commitment that a particular feature will exist, continue to exist, or work in a particular way — see §20.

06Plans, billing and the seller of record#

Some parts of the Service are free. Others require a paid plan or a one-time purchase.

Purchases are made from Paddle.com Market Limited ("Paddle"), not from us. Paddle is our authorised reseller and the merchant of record. Paddle is the seller for every transaction, issues your invoice or receipt, collects any tax due, and handles billing support. Your purchase is also subject to Paddle's own buyer terms.

Unless stated otherwise at checkout:

• Subscriptions renew automatically at the end of each billing period at the then-current price, until cancelled.
• You may cancel at any time. Cancellation takes effect at the end of the current period; access continues until then.
• We may change prices. Price changes apply from your next billing period, and we will give you notice before they take effect.
• Some features are metered by usage. Where a plan states a usage allowance, usage beyond that allowance may be charged or limited as described at the point of sale.

Refunds and cancellations are governed by the Refund & Cancellation Policy.

07Free trials#

Where we offer a free trial, we will tell you its length and what happens when it ends before you start it. Unless you cancel before the trial ends, the plan begins and the first payment is taken. One trial per person or organisation.

08Your content#

You own your content. Streams, recordings, clips, scenes, layouts, images, audio, text and anything else you create or upload remain yours. We claim no ownership of it.

To operate the Service, you grant us a limited, worldwide, non-exclusive, royalty-free licence to host, store, copy, transmit, encode, transcode, reformat, back up and display your content — solely to provide the Service to you and to those you share it with, such as guests you invite to a session. This licence exists only so the software can function; it ends when you delete the content or close your account, subject to reasonable backup retention periods described in the Privacy Policy.

We will not use your content to advertise or promote StreamLumo without your separate, express, revocable permission.

You are responsible for your content, including holding all rights necessary to record, broadcast and store it, and to include any person, music, footage, logo or artwork that appears in it.

09Feedback#

If you send us suggestions, feature requests or other feedback, we may use them without restriction or obligation to you. This does not give us any rights in your content or in confidential information you send us separately.

10Our intellectual property, and open-source components#

The Service — including the software, our overlay packs and templates, the StreamLumo name and logo, and our documentation — is owned by us or our licensors and protected by intellectual property laws.

© 2026 Talluri AI Labs LLP. All rights reserved, except for the open-source components described in §10.1, which remain the copyright of their respective authors and are licensed under their own terms.

We grant you a limited, revocable, non-exclusive, non-transferable, non-sublicensable licence to use the Service in accordance with these Terms and your plan.

Except as §10.1 permits, you may not: copy, modify or create derivative works of the Service; reverse engineer, decompile or disassemble it, or attempt to derive its source code; circumvent or disable licensing, entitlement, watermarking or security mechanisms; rent, lease, resell, sublicense or provide it as a service to third parties; or remove any proprietary notice.

10.1 Open-source components — this section prevails

Parts of StreamLumo are free and open-source software, and your rights in those parts come from their own licences, not from these Terms. The desktop application includes components licensed under the GNU General Public License and other open-source licences.

Nothing in these Terms restricts, and we do not attempt to restrict, any right granted to you by an open-source licence — including the rights to use, study, modify, reverse engineer and redistribute those components on that licence's terms. Where these Terms conflict with an open-source licence, that licence prevails for the component it covers.

The components, their licences, and how to obtain corresponding source code are listed in the notices provided with the application. Write to legal@streamlumo.com for a copy of any licence text or a corresponding-source offer.

11Acceptable use#

Your use of the Service must comply with the Acceptable Use Policy, which forms part of these Terms. It prohibits, among other things, illegal content, infringing broadcasts, harassment, circumventing plan limits or watermarking, reselling capacity, and using our infrastructure to evade a ban on another platform.

12Third-party platforms and services#

The Service connects to third-party platforms — including YouTube, Twitch, Kick, Facebook, Instagram and TikTok — and to other third-party services. Your use of those platforms is governed by their terms, not ours.

We do not control them. Changes to their APIs, outages, rate limits, policy decisions, account suspensions and content removals are not within our control and are not a breach of these Terms by us. We may add, change or remove integrations at any time, including where a platform requires it.

You are responsible for complying with the terms of every platform you broadcast to.

13Guest sessions#

If you invite guests into a studio session, you are the host and you are responsible for that session. Before capturing anyone, you must:

• tell each participant that they are being captured, that the session may be recorded, and that their audio and video will be processed by our servers to produce the broadcast; and
• obtain any consent required by the law that applies to them, including recording-consent and data-protection law.

Where we process guest personal data to run a session you host, we do so on your instructions. If you use the Service as an organisation and require a data processing agreement, contact legal@streamlumo.com.

14Beta and experimental features#

We may label features as beta, preview, experimental or early access. These are provided as is, without any warranty of any kind, may be changed or withdrawn at any time, and are excluded from any support or availability commitment. Do not rely on them for anything important.

15Disclaimer of warranties#

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE", WITHOUT WARRANTY OF ANY KIND. To the fullest extent permitted by law, we disclaim all warranties, express, implied or statutory, including any implied warranties of merchantability, fitness for a particular purpose, title and non-infringement.

We do not warrant that the Service will be uninterrupted, timely, secure, or error-free, that any stream, recording or broadcast will start, continue, complete or be of any particular quality, or that any defect will be corrected.

Live video production depends on your hardware, your operating system, your network, and third-party platforms — none of which we control.

The Service is not designed or warranted for use where failure could cause death, personal injury, or severe physical, environmental or financial harm. If you use it for a broadcast that matters commercially, you are responsible for arranging your own redundancy, backup recording and contingency.

Nothing in this section limits any warranty or guarantee that cannot be excluded under the law that applies to you — see §21.

16Support, and your exclusive remedy#

If the Service does not work as described, tell us at support@streamlumo.com. We will use commercially reasonable efforts to correct reproducible defects that we can verify, within a reasonable time.

Correcting the defect, or — where we choose — refunding the fees you paid for the affected period, is your sole and exclusive remedy for any failure of the Service to perform, to the fullest extent permitted by law and subject to §21.

17Limitation of liability#

To the fullest extent permitted by law:

(a) Excluded losses. We are not liable for any indirect, incidental, special, consequential, exemplary or punitive damages, or for any loss of profit, revenue, business, goodwill, opportunity, anticipated savings or data — including any lost, interrupted, degraded or failed stream or recording, any missed or disrupted broadcast, and any resulting loss of viewers, subscribers, sponsorship, advertising or other revenue — however caused and whether or not we were advised such loss was possible.

(b) Cap. Our total aggregate liability arising out of or relating to these Terms or the Service will not exceed the greater of (i) the total fees you paid us, or paid Paddle for the Service, in the twelve months before the event giving rise to the claim, or (ii) USD 100 (or its equivalent).

(c) What is never limited. Nothing in these Terms excludes or limits our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, for gross negligence or wilful misconduct, or for any other liability that cannot lawfully be excluded or limited.

(d) Allocation of risk. The limits in this section reflect the price of the Service and are a fundamental basis of this agreement. They apply even if a remedy fails of its essential purpose.

18Your indemnity#

You will defend, indemnify and hold us harmless against any third-party claim, and any resulting loss, liability, damage, cost and reasonable legal fees, arising from: your content; your broadcasts and recordings; your use of the Service in breach of these Terms or the Acceptable Use Policy; your infringement of anyone's intellectual property, privacy, publicity or other rights; and your failure to obtain a consent required under §13.

This does not apply to the extent the claim arises from our own breach, negligence or wilful misconduct, and it does not apply to consumers to the extent prohibited by the law that applies to you.

19Suspension and termination#

By you. You may stop using the Service and close your account at any time.

By us. We may suspend or terminate your access, in whole or in part, if you materially breach these Terms or the Acceptable Use Policy, if we are required to by law, or if your use poses a security, legal or operational risk to us, to other users, or to a third-party platform.

Where practicable and lawful we will give notice and, for a breach capable of remedy, a reasonable opportunity to fix it. We may act immediately where the breach is serious, unlawful, or causes ongoing harm.

On termination: your licence ends, and we will delete or return your content as described in the Privacy Policy. Termination by us for your breach does not entitle you to a refund. Sections 8, 9, 10, 15, 17, 18, 21, 22 and 23 survive.

20Changes to the Service#

We may add, change, suspend or discontinue features. Where a change materially reduces core functionality of a paid plan, we will give you reasonable notice and, if you are on a paid plan and do not accept it, you may cancel and receive a pro-rata refund of the unused portion of your current period.

21Changes to these Terms#

We may update these Terms. For changes that materially affect your rights or obligations, we will give at least 30 days' notice by email to your account address before they take effect. Other changes take effect when posted.

The version in force is always at /terms, with its effective date and version number. If you do not accept a change, you may cancel before it takes effect.

22Governing law, jurisdiction, and your consumer rights#

These Terms and any dispute arising out of them are governed by the laws of India, without regard to conflict-of-laws rules. The courts at Bengaluru, Karnataka, India have jurisdiction, subject to the paragraph immediately below.

Your rights as a consumer are unaffected. If you use the Service as a consumer, nothing in these Terms — including the choice of law and forum above, §15, §16, §17 and §18 — removes, restricts or limits:

• any right or remedy you have under the mandatory consumer protection law of your country of residence; or
• your right to bring proceedings in, and to rely on the mandatory law of, the country where you live, where that law gives you that right.

Country-specific terms are in the Annexes. Where an Annex applies to you and conflicts with the main body, the Annex governs.

Before making a claim, please contact us at legal@streamlumo.com. We will try to resolve the matter with you directly, and most issues are resolved this way. This is not a precondition to your legal rights.

23General#

Entire agreement. These Terms, with the documents listed in §1, are the entire agreement between us about the Service, and replace any earlier version — including any previously published StreamLumo terms.

Severability. If any provision is held unenforceable, it will be modified to the minimum extent necessary to make it enforceable, or severed if it cannot be. The rest remains in force.

No waiver. Not enforcing a provision is not a waiver of it.

Assignment. You may not assign these Terms without our written consent. We may assign them to an affiliate or in connection with a merger, acquisition or sale of assets, on notice to you.

Force majeure. Neither party is liable for a failure caused by events beyond its reasonable control, including internet or power failure, third-party platform outage, natural disaster, or act of government.

Notices. We may give notice by email to your account address or in the Service. Notices to us go to legal@streamlumo.com.

No third-party rights. No one other than you and us may enforce these Terms.

Language. These Terms are drafted in English. A translation is for convenience only; the English version governs.

24Contact#

Talluri AI Labs LLP, Karnataka, India.

25Annex A — India#

If you are a consumer resident in India, nothing in these Terms limits your rights under the Consumer Protection Act, 2019, including your right to approach a consumer commission where you reside or work. Grievances may be raised with our Grievance Officer at legal@streamlumo.com, who will acknowledge within 24 hours and resolve within the period required by applicable law.

26Annex B — European Economic Area and United Kingdom#

If you are a consumer in the EEA or UK:

• Nothing in these Terms affects your mandatory statutory rights, including your rights in respect of digital content and digital services that are not of satisfactory quality, not fit for purpose, or not as described.
• Your right of withdrawal is described in the Refund & Cancellation Policy.
• §17(a) and §17(b) do not apply to the extent your national law prohibits them; our liability for foreseeable loss caused by our breach is not excluded where the law does not permit it.
• You may be entitled to use the European Commission's Online Dispute Resolution platform.

27Annex C — United States#

If you are a consumer in the United States, some states do not allow the exclusion of implied warranties or the limitation of incidental or consequential damages, so §15 and §17 may not apply to you in full.

These Terms do not contain an arbitration clause or a class-action waiver. Disputes are resolved as set out in §22.